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TELEHEALTH (Video and Telephone Consultations)

Telehealth (Video) and (Telephone) consultations are now part of the General Practice Landscape in providing accessible services to our patient community. The doctors at Romsey Medical and Lancefield Medical Centres have embraced these services. Face To Face "in Clinic" consultations and services are still vitally important for managing patients’ health and wellbeing and still the preferred consultation.


Video and short telephone consultations allow the doctor to assess, diagnose and treat some matters but not all. Please do not be concerned if the doctor requests that you attend the medical centres. As indicated earlier this may be necessary in order to fully analyze, diagnose and meet your needs completely.


The Medical Centres have been equipped with ventilation, sterilization, air purifiers and other safety measures to ensure patient comfort and wellbeing.


The doctors will bill for the telehealth consultations no different to their billing preference and method for "face to face ' in clinic consultations.

How to book and participate in a video consultation

Book a “video consultation” online at or telephone the medical centre on 5429 5254.

  1. You will need a smart phone or device that has internet access and an “up to date” browser such as google chrome, speakers, a microphone and a private place to do your video consultation. If you are unsure if you can manage this please book a telephone consultation.

  2. Five minutes prior to your appointment, go to our home page and click on the green button “Start video conference”. It takes a few seconds to move to our “waiting room” page, follow the prompts to complete your details and allow access to audio and video camera on your device.

  3. You will then see yourself and messages on the screen and hear some music while you wait. Our receptionist will take your call, confirm your details including asking you to show her your credit card on the screen. Please do not read out details from your credit card.

  4. The receptionist will then place your call back into the waiting room until your doctor is available to take your call.

  5. After your consultation, the doctor will return you to the waiting room. Our reception staff will continue your call, make any future appointments and bill your credit card or Medicare. Once your card is billed we will destroy all records about your credit card.

How to book and participate in a telephone consultation


  1. Book your appointment online  at or by telephoning the medical centre on 5429 5 254.

  2. Please telephone the clinic 5 minutes prior to your appointment time to confirm that you are ready for a call. You will be asked for some of your personal details such as mobile number and email address. We may ask for your credit card number to allow us to bill you for your consultation. Your doctor or other health professional will be advised that you have “arrived “. Please hang up the telephone and await the call from your doctor or health professional.

  3. The doctor calls and consults with you. At the conclusion she will transfer your call back to reception. The reception staff will arrange any further appointments, discuss your bill and charge your credit card or Medicare. We will destroy all information about your credit card once your card is billed.

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