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Important service information
FREQUENTLY ASKED QUESTIONS
HOW CAN I OBTAIN AN APPOINTMENT?
Please call us to book your appointment. If you need a same-day appointment we recommend you call early.
Online appointments are available here
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Our appointments are routinely 15 minutes, with a maximum of 4 appointments booked per hour. Our scheduling ensures that there are appointments available on the day for acute illness, urgent and emergency care.
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Longer appointments are required for insurance examinations, pre-employment examinations, driving reports, multiple health issues, emotional or psychological problems, health assessments, diabetes checks, care planning, procedures and skin checks.
Despite our best intentions, we sometimes run late! This can happen due to unforeseen medical emergencies or patients requiring more time during consultations. Our reception staff will keep you informed if there will be a significant delay.
If you are unable to attend your appointment please let us know so that someone else can use this time.
DO YOU OFFER BULK BILLED HEALTH CONSULTATIONS?
We offer bulk billing for all children under the age of 16 years for all doctor visits.
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In addition, we have many doctors available who provide bulk billing consultations for all patients. Please phone reception or book online for the Bulk Billing Doctors.
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We are unable to offer bulk billing with all our doctors. The cost of providing medical services continues to increase whilst Medicare rebates have failed to keep up with inflation for well over a decade.
WHAT ARE THE CONSULTATION FEES?
Current consultation fees are available from Reception and vary according to time and complexity.
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Bulk Billing for all consultations is available with many of our doctors.
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Bulk billing is available for ALL children under 16 years of age with ALL doctors.​
If you have a bank debit card with PIN number, Medicare can now instantly reimburse you with the Rebate, meaning that you effectively pay a gap-only amount on the day of consultation.
ARE HOME VISITS AVAILABLE?
Our doctors can make home visits to known patients when attendance at the surgery is physically not possible. Please ask our reception staff if you require a home visit.
HOW CAN I SPEAK WITH MY DOCTOR BY TELEPHONE?
All patients can book telehealth, (telephone or video) appointments. With all the doctors at the medical centres, the telehealth appointments can be booked online (Medical Centre website or through Hot Docs) or by phoning the Medical Centre.
ARE THE CLINICS ACCESSIBLE BY WHEELCHAIR?
We provide wheelchair access at the entrances and toilets of both clinics. If you have special needs, please ask one of our friendly staff to assist you.
MEDICAL CERTIFICATES AND REFERRALS
It is illegal to pre-date or post-date any medical certificates or referrals. Please ensure you obtain specialist referrals from your doctor before you see the specialist.
DO YOU ACCEPT NEW PATIENTS?
Absolutely! We welcome new patients to our Medical Centres and invite you to complete a registration form and authority to transfer your records from your previous provider, which are available on the website or can be accessed from the Medical Centres. The available doctors information is readily availbale on our website.
HOW CAN I PROVIDE FEEDBACK?
We would like to hear from you if you have any feedback on our services. Whether you wish you share your compliments or ideas for service improvement, you can contact us directly from the feedback page. Our team will contact you promptly.
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If you have a service complaint, we would like to hear about your concerns. You may also contact the Health Complaints Commissioner
DO YOU HAVE MORE INFORMATION ABOUT YOUR SERVICES?
For our latest practice information please click here